Privacy Policy

At ClimateCare HVAC Services, LLC, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you use our online platform and services.

Information We Collect

We collect information that you voluntarily provide to us when you interact with our site, request services, or communicate with us. This information may include:

• Personal details such as name, mailing address, phone number, and email address;
• Service-related information, including your property details and HVAC system preferences;
• Payment and billing information when transactions are conducted;
• Information gathered from forms, emails, telephone conversations, or in-person meetings;
• Technical data such as IP addresses and usage data collected automatically when you visit our online platform.

How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our HVAC services;
• Process and fulfill service requests, inspections, repairs, or installations;
• Communicate important information regarding your appointments, service updates, and promotions;
• Ensure compliance with legal obligations and regulatory requirements;
• Protect our rights, property, and users by detecting fraud or abuse;
• Analyze usage to enhance user experience on our online platform.

Legal Basis for Processing

When applicable, we process your personal data based on your consent, contractual necessity, compliance with legal obligations, or our legitimate interests in delivering and improving our services.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with trusted service providers and partners strictly to perform services on our behalf, such as payment processing or marketing, under strict confidentiality agreements.

We may also disclose information as required by law or in response to lawful requests by public authorities.

Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights Under GDPR and Other Applicable Laws

If you reside in the European Economic Area or other jurisdictions with relevant data protection laws, you have certain rights including:

• The right to access the personal information we hold about you;
• The right to rectify inaccurate or incomplete data;
• The right to request erasure of your personal data in certain circumstances;
• The right to restrict or object to certain processing;
• The right to data portability;
• The right to withdraw consent where processing is based on consent;
• The right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the mailing address provided below.

Security of Your Information

We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or destruction.

Cookies and Tracking Technologies

Our online platform may use cookies and similar technologies to enhance user experience, analyze usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware of data collected from a child under this age without consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on our platform with an amended effective date.

Contact Information

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: